Questions about Ibis Health
Q. Who can benefit from joining Ibis Health?
Individuals with 2 or more ongoing medical conditions can benefit from Ibis Health. That said, there are some suggested user guidelines for successful outcomes:
Ibis members must be able to, independently or with caregiver assistance, interact with a touch screen device. This includes the ability to recharge the device and read large text on the screen.
Ibis Health members must be able to, independently or with caregiver assistance, complete their IbisHub reminders on a daily basis. If a member understands why IbisHub is in their home and what it does for them, their daily usage is almost guaranteed.
Ibis Health works best when an individual's desire to improve their health is high. While motivation fluctuates, a willingness to try to improve day-to-day living is essential.
Comfort with technology
New Ibis Health members do not need any experience with technology, but they should be willing to learn and adopt. Internet and IbisHub hardware is provided as an insurance-covered benefit of Ibis Health.
Responding and using the telephone is a basic requirement for access to Ibis Health. If you do not have a telephone line in your residence, Ibis Health can connect you with organizations to get you set up.
Q. What conditions are covered by Medicare for Ibis Health?
Center for Medicare Services qualifies individuals for Ibis Health if they are enrolled in Medicare Part B and have 2 or more chronic conditions, including but not limited to the list below:
Alcoholism, Hepatitis, Alzheimer's, HIV/Aids, Anxiety, Hip Fracture, Asthma, Hypertension, Arthritis, Heart Disease, Atrial Fibrillation, Liver Disease, History of Stroke, Traumatic Brain Injury, Lung Cancer, Chronic Kidney Disease, Mobility Impairment, Chronic Pain, Multiple Sclerosis, Chronic Peptic/Duodenal Ulcer, Muscular Dystrophy, Cancer, Obesity, COPD, Obstructive Sleep Apnea, Dementia, Parkinson's Disease, Schizophrenia, Diabetes, Stroke, Heart Failure, Tobacco Dependence.
Q. Who pays for Ibis Health?
Ibis is a Medicare benefit for those with two or more chronic conditions.
The program's telemedicine services for home-based chronic health management are covered by Medicare. The program is delivered by a care team including coaches, nurses, social workers, mental health counselors and is led by Medicare credentialed clinicians. Medicare beneficiaries with multiple chronic conditions requiring monitoring can choose to sign up for Ibis Health.
What other medical insurance does Ibis Health accept?
Ibis accepts all Medicare supplemental payers including Blue Cross-Blue Shield (MIIA), UniCare, Humana, Point32Health (Tufts and Harvard Pilgrim, ) United Healthcare, Aetna, Bankers Life and many others.
You may be eligible under Medicare Advantage and private health plans. If it is a PPO or indemnity plan, we need to determine coverage.
Please call us to verify if your insurance will cover Ibis Health at 888-626-9995
Q. How does Ibis Health work remotely?
Ibis Health is a comprehensive self-care health service, aligned to your Primary Doctors treatment plan. With in-house clinical staff and secure Telehealth tools in your home, with a few easy steps each day, you are monitored remotely, every day.
♥ Your dedicated Member Advocate
You will have a dedicated Ibis Health Advocate to be your point of contact and oversee your needs. Available by phone and text, your advocate will guide you through the steps to manage your daily self-care.
Follow your progress
Coordinate your visits
Send you messages on your IbisHub
Call you monthly to check in with you
They help you access your doctors when you really need them, so you have more time doing the things you enjoy doing.
♥ Personal health goals and support based on your individual needs and likes
Once you are set-up with Ibis Health, you will meet with an Ibis Health clinician via Telehealth to complete a non-intrusive health assessment. Things you will discuss during this appointment include;
Your current Treatment plan
Your goals for your health
Identify any gaps in your care and make referrals
♥ Continuous connection to your Ibis Health Care Team
You will connect with your Ibis Health Team through a highly-secure patient platform, Ibis Nexus, a two way system that is a live connection between you and the doctor’s monitoring system. Your advocate guides you every step of the way until you become comfortable.
♥ Your personal Telehealth tool
You will be provided with a user-friendly Telehealth communication device called IbisHub. A touch screen tablet device, that connects you to your healthcare team in real-time.
Personal Tablet, IbisHub™
Ibis will become your tool to manage your health, sending you reminders to record your symptoms, take your vitals or to take medication. Your advocate is connected to you through the hub and will also send you friendly reminders, and you can also send them a message when you need help.
♥ I don’t have a computer? I don’t have the Internet?
That’s OK. Your Ibis tablet has a built-in, pre-paid internet connection, so you can access Ibis Health with ease.
♥ Continuous Remote Patient Monitoring of your vitals
Your Ibis Health clinical team continuously monitors your vitals remotely. When you are at risk of a health episode your Ibis Health Specialist will initiate Telehealth clinical services for you to ensure you get the care you need right at home.
♥ Taking your own vital measurements
Recording your vitals is easier than you think. Ibis Health will provide you with any FDA approved medical devices as required by your personal care plan. You will receive training to help you learn to take your vitals and enter them on IbisHub™.
♥ Detailed health vitals reporting and analysis
Ibis Health continuously monitors your vitals remotely, day-to-day and year-to-year. Your health patterns are mapped over time and you and your doctors are sent reports with your vital signs charts on a periodic basis.
Q. How does it reduce Hospital visits?
♥ Responding to health episodes in the moment
For every day health upsets or sudden changes in your vitals or symptoms, you get instant alerts. You are guided through step-by-step actions to self-remedy your symptoms the instant they occur, at home. And when you need help, your advocate and nurse are there to support you.
♥ Preventing health decline and hospitalization
Because Ibis Health monitors your daily vitals so closely, we can identify when you are at risk for a serious health event, reducing unnecessary trips to the emergency room. We work with your Primary Doctor and Specialists to make sure your health reports are reviewed and reminders are added to Ibis.
Q. What is Whole Health?
Whole Health is about caring for your whole needs, the body, mind and the spirit. For our body to be well we all need good food, sleep, exercise and relaxation and a sense of community, or connection.
♥ Supporting all your health needs - mind, body and soul
You will receive support and guidance to help you balance your daily living to make sure all your health needs are met. You will agree goals to learn to eat the right food for you and to start to build healthy activities into your day, such as gentle exercises, doing things for fun and relaxation and more.
Q. How can my Community Help?
There are many local community and State level organizations that offer help and assistance for 65+. Ibis Health social workers are looped in to ensure you are getting access to all the benefits and help you need.
♥ Getting you the additional help you are entitled to
Ibis Health reviews all your health needs and makes sure you are connected to the health and social services organizations who can get you what you need.
Meals on Wheels or other food needs
Transportation for doctor visits
Local community resources
♥ Mental health support
Living with ongoing health conditions is exhausting and can take a toll on you leading to anxiety and depression. Ibis Health social workers are a key part of the care team, they can talk with you on the phone and make referrals to get you the help you need.
Q. What about my Privacy?
Ibis Health Services is a fully licensed and registered HIPAA compliant health care service provider.
Your rights, your privacy, your health data and health records are protected under the HIPAA Privacy Rule (45 CFR 164.530(B)).
Q. What happens after I request a call?
When you request a call from an Ibis Health Intake Advisor there are a few steps that take place before your enrollment is confirmed:
♥ Introduction call
The intake advisor will call you to answer questions you may have and go over initial background information, such as what conditions you have, how many medications you take, whether you are a Medicare member. We may move forward with full enrollment if you are ready to do so. If so, we will gather your insurance information and confirm technical equipment needs. You will receive a confirmation letter following your initial call with Ibis Health.
♥ Enrollment welcome call
Once you are enrolled, you will receive a welcome call to confirm everything, answer any questions that may have come up, and let you know when your Ibis Health Kit will arrive.
♥ Welcome kit is mailed to you
You will receive your personal Ibis Health Kit with set-up guide in the mail, including your personalized Telehealth tablet and the FDA-approved monitoring devices you need.
♥ Technical support call
You will receive a call from our friendly tech support team to help get you set up with your tablet and internet connection.
♥ Intake with an Ibis clinician
You will complete a non-intrusive intake call with an Ibis Health clinician to talk over your current treatment plan, your personal goals and identify any gaps in your care and make referrals.
♥ Welcome to Ibis Health ♥
Your health journey with Ibis begins...